Privacy Policy

Information We Collect

We collect information you provide directly, information generated when you use our site, and limited information from third-party payment processors.

• Contact details — name, email address, phone number, and mailing address when you place an order, submit a contact form, or request a repair.
• Order and transaction details — items purchased, order history, shipping information, and payment confirmation data (we do not store full payment card numbers).
• Repair and service information — device type, symptoms, photos, and notes you submit with a repair request.
• Account credentials — email and password if you have a customer or staff account.
• Blog subscription — email address if you subscribe to blog updates.
• Communications — messages you send us and our replies.
• Technical data — IP address, browser type, device information, pages viewed, and referral URLs collected through cookies and similar technologies.

How We Use Your Information

We use personal information to operate our business and serve you:

• Process and fulfill orders, including shipping and customer support.
• Provide repair estimates, service invoices, and related communications.
• Respond to inquiries and send transactional emails (order confirmations, shipping updates, payment receipts).
• Send blog or marketing emails when you have opted in; you may unsubscribe at any time.
• Maintain accounts, authenticate users, and secure our admin systems.
• Improve our website, diagnose technical issues, and understand site usage through analytics.
• Comply with law, enforce our Terms of Service, and protect our rights and customers.

Payment Processing

Payments are processed by Stripe, Inc. When you pay for a product or service, Stripe collects payment card and billing information directly. We receive limited transaction data (such as payment status, amount, and a transaction reference) needed to fulfill your order. Stripe's handling of your data is governed by Stripe's privacy policy.

Cookies and Analytics

We use cookies and similar technologies to keep the site functional (for example, cart and session state) and to understand how visitors use our website. We use Google Analytics to collect aggregated usage statistics. You can control cookies through your browser settings. Disabling cookies may affect some site features.

How We Share Information

We do not sell your personal information. We share information only as needed to run our business:

• Service providers — payment processing (Stripe), email delivery (Resend), cloud hosting, and analytics providers who process data on our behalf under contractual obligations.
• Shipping carriers — name and address to deliver your orders.
• Marketplace platforms — when you purchase through linked channels such as eBay, those platforms may receive order-related data according to their own policies.
• Legal and safety — when required by law, court order, or to protect the rights, property, or safety of our customers, business, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to complete transactions, provide support, meet legal and tax obligations, and resolve disputes. Repair records and order history may be kept for several years for warranty, accounting, and service continuity.

Security

We use reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls, and secure hosting. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to opt out of certain processing. To exercise these rights, contact us using the email below. We will respond within a reasonable time and as required by applicable law.

You may unsubscribe from marketing or blog emails using the link in each message or by contacting us directly.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Third-Party Links

Our site may link to third-party websites (for example, social media or marketplace listings). We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may also be communicated by email or a site notice where appropriate.

Contact Us

Pixel Relic Labs operates in Pennsylvania. For privacy questions or requests, contact us at the email shown at the bottom of this page.